35bd Help FAQ: Official Help and Q&A

What to do if OTP doesn't arrive when logging in?

Check your network connection, then wait 60 seconds; if not, request again on the 35bd Login page

Where can I find answers to account questions?

In the Help section, account questions are separated; passwords, profiles, and devices—three lines of answers are enough

How do I set a daily limit?

Go to Settings and choose time or activity limits; users in Dhaka and across Bangladesh can change it in 1 minute

How does the reality check work?

A notification arrives at a set time; this helps break up long sessions

How useful is the session timer?

The timer can be set to 15, 30, or 60 minutes, reducing the burden of long sitting

Where will deposit-related questions go?

There are separate guides for bKash, Nagad, and Rocket in the 35bd Guide; follow step by step

Which phones does the app run well on?

On Android 8+ there is usually no problem; even with low data connections, light screens load quickly

How quickly does the support team's response

For common questions, the pre-written answer is shown; if complex, a ticket is submitted via the contact page

01 / Limit

Daily and Weekly Controls

Set a limit of 1 day, 7 days, or 30 days; usage stays controlled

02 / Break

Reality Check

A notification arrives at a set time; this helps break up long sessions

03 / Time

Session Timer

Time starts counting from 15 minutes; at the end, taking a short break is easy

04 / Help

Account Questions Shortcuts

View login, device, and profile questions in one place; fewer questions, work faster

01 02 03

Download the APK, sign in, then open the Help page; this 3-step start becomes clear

Step 1

After installing the 35bd App, check permissions; on some Android phones manual permissions are required

Step 2

Log into your account, open the FAQ, then select the needed topic

Step 3

Didn't get an answer? Go to Contact; you can send a message to the support team from there